Build control and visibility over your information.
Reduce risk and manage information more intelligently.
Enable confident digital and AI-driven information use.
Build control and visibility over your information.
Reduce risk and manage information more intelligently.
Enable confident digital and AI-driven information use.
Build control and visibility over your information.
Reduce risk and manage information more intelligently.
Enable confident digital and AI-driven information use.
Sunwater is a Queensland Government-owned corporation responsible for water supply and infrastructure across regional communities and industries. As part of its ongoing information management modernisation, Sunwater aimed to streamline how physical and digital records were managed, improving compliance, accessibility, and cost efficiency.
Before partnering with Grace, Sunwater’s records management operations faced several key challenges:
When a significant transfer of cartons arrived from another facility, the team discovered a large number of unknown and unlisted records. These required urgent attention to ensure compliance and business continuity, placing additional pressure on existing resources.
Grace partnered with Sunwater to deliver a coordinated records transformation program, leveraging Grace Gateway, Scan-on-Demand, and ELO Digital Office to modernise both physical and digital information management.
Grace’s support included:
Although early stages of the project faced challenges due to turnover in project management roles, collaboration has since stabilised. The current partnership model between Grace and Sunwater is built on open communication, shared problem-solving, and a clear focus on improving outcomes.
The partnership has delivered measurable and lasting improvements across operational performance and data governance:
These changes have not only reduced operational overhead but have also strengthened Sunwater’s ability to manage information in a compliant, transparent, and agile way.
“Grace’s support enabled a successful physical and digital transformation of our records, streamlining sentencing, digitisation, and access protocols. This transformation has proven to be a worthwhile investment, delivering measurable improvements in cost, compliance, and customer service, while laying the foundation for a more agile and transparent records management environment.”
– Arlene Colwell, Information Coordinator, Sunwater
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“Grace has been very beneficial – it has assisted us in changing our way of working. We recently received high-level praise for this project and...
“We’ve made life a lot easier for ourselves.”
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