Build control and visibility over your information.
Reduce risk and manage information more intelligently.
Enable confident digital and AI-driven information use.
Build control and visibility over your information.
Reduce risk and manage information more intelligently.
Enable confident digital and AI-driven information use.
Build control and visibility over your information.
Reduce risk and manage information more intelligently.
Enable confident digital and AI-driven information use.
Somerville & Merrin Optometrists is a trusted locally owned, independent, optometry practice in Queensland. With decades of experience in eye health services, offering professional care to patients in a community setting and as part of their ongoing focus on compliance and operational efficiency, the team sought a reliable and secure solution for managing confidential health records and business documents.
The practice faced limited on-site storage capacity and spent considerable time managing and shredding confidential documents. Maintaining compliance with health record retention laws was essential, but the growing volume of files was impacting productivity and available workspace.
Grace provided a secure and practical solution that addressed both compliance and operational needs. The service included off-site storage of cartons containing sensitive documents and a red bin system for secure destruction of confidential paperwork.
Grace’s team managed the collection, cataloguing, and storage of records with care, using barcode tracking for easy retrieval and destruction requests when retention periods expired. The process proved simple, reliable, and efficient, freeing staff from manual document management tasks.
Since working with Grace, Somerville & Merrin Optometrists has achieved measurable improvements in efficiency and space utilisation:
The practice now benefits from a cleaner, more organised workspace and the assurance that all records are stored and destroyed in line with privacy and healthcare regulations.
“Grace has local services available in our area, and we felt confident with their security and storage options. The team is always helpful, friendly, and knowledgeable. The process is simple, efficient, and has saved us space and time. It’s an easy, compliant way to manage records securely.”
– Amanda Dobson, Somerville & Merrin Optometrists
“Grace were excellent to work with. They made the process simple, clearly identified our records, andexplained every option so we could make the best decision....
“Everything was right from day one. The professionalism and kindness of the staff have been exceptional, they cater to our every need. The delivery service...
“Grace were very well priced and prompt with their quotes for all our storage needs. Communication was effective and prompt – nothing seemed to be...
“We looked at a few storage solutions and decided that Grace would be the right fit for us. Alex has been great to work with...
“Fantastic reviews lead us to Grace, but the amazing team, ease of communication, and the speed in which all of our questions, deliveries, and pick-ups...
“Grace has been very beneficial – it has assisted us in changing our way of working. We recently received high-level praise for this project and...
“We’ve made life a lot easier for ourselves.”
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“Definitely reach out to Grace Information Management if you’re seeking a trusted and proven information management partner who can deliver better outcomes for staff and...
“Our trial period with Grace has been a huge success… I can’t speak highly enough of how valued you feel when dealing with Grace.” –...
“Grace is a highly efficient service that provides sustainable solutions for all of your health information management needs. They are incredibly helpful and consistently provide...
“The decision to consider a Grace solution was driven by our efficiency goals and digital transformation plans. Witnessing their operations firsthand gave us complete confidence...
“Grace’s support enabled a successful physical and digital transformation of our records, streamlining sentencing, digitisation, and access protocols. This transformation has proven to be a...