Build control and visibility over your information.
Reduce risk and manage information more intelligently.
Enable confident digital and AI-driven information use.
Build control and visibility over your information.
Reduce risk and manage information more intelligently.
Enable confident digital and AI-driven information use.
Build control and visibility over your information.
Reduce risk and manage information more intelligently.
Enable confident digital and AI-driven information use.
The City of Greater Geelong is one of Victoria’s fastest-growing regional councils, managing essential infrastructure and community services for more than 270,000 residents. When the COVID-19 pandemic forced rapid operational change, the City needed to shift from a paper-based environment to a digital model that could support remote work and faster service delivery.
Prior to partnering with Grace, the City’s Building Services team relied heavily on physical records stored onsite in compactus units. This limited accessibility and created significant delays in responding to information requests. On average, public and inter-agency enquiries could take up to 10 days to process, frustrating both customers and staff. The quality of records also varied, with a mix of digital and paper archives.
As Grace was already the City’s physical repository, they were the natural partner to deliver the Building Permits Digitisation Project. With State Government funding secured, Grace worked closely with the City to design a tailored solution that would maximise value and transparency. The project involved scanning entire cartons of building permit files, complemented by scan-on-demand services to prioritise high-value records.
Grace also implemented a virtual office solution, allowing staff to seamlessly download digital scans directly into the City’s content management system. This integration ensured security, compliance, and efficiency at every stage. Project Manager Kristy Searle was instrumental in maintaining communication, providing quotes for funding approval, and ensuring smooth coordination between teams.
The digitisation project delivered significant, measurable outcomes for the City of Greater Geelong and its community:
The project was widely recognised for its success, delivering measurable community benefit and operational excellence for one of Victoria’s leading regional councils.
“Grace has been very beneficial – it has assisted us in changing our way of working. We recently received high-level praise for this project and its benefits for our entire Geelong community. It’s worth talking with your Project Manager to see how they can change the way you work.”
– Siobhan McFarlane, Coordinator – Building Services Support, City of Greater Geelong
“Grace were excellent to work with. They made the process simple, clearly identified our records, andexplained every option so we could make the best decision....
“Everything was right from day one. The professionalism and kindness of the staff have been exceptional, they cater to our every need. The delivery service...
“Grace were very well priced and prompt with their quotes for all our storage needs. Communication was effective and prompt – nothing seemed to be...
“We looked at a few storage solutions and decided that Grace would be the right fit for us. Alex has been great to work with...
“Grace has local services available in our area, and we felt confident with their security and storage options. The team is always helpful, friendly, and...
“Fantastic reviews lead us to Grace, but the amazing team, ease of communication, and the speed in which all of our questions, deliveries, and pick-ups...
“We’ve made life a lot easier for ourselves.”
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“Definitely reach out to Grace Information Management if you’re seeking a trusted and proven information management partner who can deliver better outcomes for staff and...
“Our trial period with Grace has been a huge success… I can’t speak highly enough of how valued you feel when dealing with Grace.” –...
“Grace is a highly efficient service that provides sustainable solutions for all of your health information management needs. They are incredibly helpful and consistently provide...
“The decision to consider a Grace solution was driven by our efficiency goals and digital transformation plans. Witnessing their operations firsthand gave us complete confidence...
“Grace’s support enabled a successful physical and digital transformation of our records, streamlining sentencing, digitisation, and access protocols. This transformation has proven to be a...