St Joseph’s Early Learning Centre: Safeguarding sensitive records with Grace

The background

St Joseph’s Early Learning Centre provides high-quality education and care for children in a nurturing environment. Managing sensitive information, including medical, legal, and staff records, requires strict compliance, and reliable information governance. When the centre’s previous storage solution was compromised, the team sought a secure and professional partner to restore, digitise, and protect its valuable records.

With limited storage space onsite, the centre had been storing physical records in an external container. Over time, this arrangement became unsustainable, and when weather damage led to mould and compromised files, the situation quickly became a compliance and safety concern.

The records at risk included:

  • Medical information for staff and students.
  • Legal documentation relating to child custody matters.
  • Sensitive operational and personnel files.

The team needed a partner that could manage both immediate remediation and ongoing secure storage

Having previously worked in schools that partnered with Grace, Director Beth Lehmensich was confident in Grace’s capability and service. Grace provided a complete Records Management, Digitisation, and Secure Destruction solution tailored to the centre’s needs.

The process included:

  • An onsite assessment of the compromised storage environment.
  • Safe removal and transport of damaged and undamaged files.
  • Digitisation of affected records to preserve critical information.
  • Secure offsite storage for all remaining paper records in Grace’s climate-controlled facilities.
  • Implementation of long-term records management protocols, including secure destruction for files beyond their retention period.

Grace also managed a unique challenge – sharing the storage space with another organisation. The team carefully identified and separated each party’s records, ensuring accurate billing and complete transparency throughout the process.

The partnership with Grace has delivered significant improvements in space, safety, and efficiency:

  • Reduced onsite records from more than 50 boxes to just 2.
  • Fast retrieval times for any file requested.
  • Improved compliance and security through proper storage and digitisation.
  • Better resilience with records now protected from environmental damage.
  • Simplified record destruction, saving time and reducing administrative workload.

Grace’s proactive communication, pricing transparency, and commitment to problem-solving provided the school with peace of mind and a streamlined records management process.

“Grace were excellent to work with. They made the process simple, clearly identified our records, and
explained every option so we could make the best decision. Our records are now securely stored and
easily accessible when needed. I’ve already recommended Grace to other directors in my sector, and
will continue to do so.”
– Beth Lehmensich, Director, St Joseph’s Early Learning Centre

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