According to feedback from Telstra’s HR team, Grace has helped streamline how employee records are accessed and managed.

Reported outcomes include:

• Document retrieval times reduced by more than 60%, with requests that previously took several days able to be completed within hours.
• An estimated 8–10 hours per week saved through more streamlined records processes.
• Reduced need to maintain a large onsite archive of personnel files.
• Faster access to scanned employee documentation.
• Improved ability to respond to employee requests.
• Greater consistency in how sensitive personnel records are managed.
• More time for HR teams to focus on employee support and higher-value activities rather than physical records administration.

For Telstra’s HR team, the change has helped shift records management away from manual searching and coordination towards a more structured process for accessing the information required.

The benefits extend beyond records administration.

Faster access to personnel information allows HR teams to respond to employee requests more efficiently and accurately. Having an established process for retrieving and scanning documents also supports investigations, employee lifecycle activities and compliance-related requests.

As HR Consultant Drew Sabroso explains, taking responsibility for physical storage away from the internal team allows them to “focus more on supporting employees and resolving requests.”