Build control and visibility over your information.
Reduce risk and manage information more intelligently.
Enable confident digital and AI-driven information use.
Build control and visibility over your information.
Reduce risk and manage information more intelligently.
Enable confident digital and AI-driven information use.
Build control and visibility over your information.
Reduce risk and manage information more intelligently.
Enable confident digital and AI-driven information use.
Operating within NSW Health, the Nepean team manages sensitive patient information that needs to remain secure, compliant and accessible throughout its required lifecycle.
For the Records team, managing large volumes of archived patient files requires a careful balance between protecting confidential information and ensuring records can be retrieved efficiently when needed to support clinicians, operational requests and patient care.
Grace Information Management provides secure offsite records storage and retrieval services to support the management of these archived patient records.
As the volume of archived patient records continued to grow, maintaining sufficient onsite storage for inactive files became increasingly challenging.
Accessing older records could also be time-consuming, while the sensitive nature of patient information meant privacy, security and compliance remained critical.
The team needed a solution that could:
Grace provides the NSW Health Nepean team with secure offsite records storage and retrieval services for archived patient medical records.
Inactive records are securely stored offsite while remaining available for retrieval when required for patient care, clinical requests or administrative purposes.
The solution provides:
Since working with Grace, the team has improved the way archived records are managed and accessed.
Secure offsite storage has reduced pressure on physical storage capacity, while reliable retrieval services have reduced the time and administrative effort associated with locating older records.
While specific metrics have not been measured, Paige identified several improvements:
Paige described the experience with Grace as positive, with requests handled professionally and efficiently.
Clear communication and a reliable retrieval process give the team confidence that information can be accessed when required, helping reduce the administrative burden associated with managing large volumes of physical records.
“Working with Grace has allowed our team to focus more on supporting clinicians and hospital operations by reducing the administrative burden associated with managing large volumes of archived records. Having a secure and reliable storage and retrieval process means we can access information when required without spending unnecessary time locating and managing physical files.”
Paige Palethorpe, Record Control and Processing Officer, NSW Health Nepean
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