Since working with Grace, Shadow Play by Peppers has simplified the way its physical records are managed while freeing valuable space within the hotel.

Key benefits include:

• More valuable onsite storage space available for other purposes.
• Improved organisation of physical records.
• Greater confidence in the security of sensitive information.
• Easier access to archived documents when required.
• Reduced time spent searching for records.
• More streamlined day-to-day document management.
• Faster and more confident responses to information requests from clients and stakeholders.

While the hotel has not formally measured specific outcomes, the team has experienced the benefits of Grace’s retrieval service firsthand, with a previous request delivered through what they described as a “speedy process.”

Shadow Play by Peppers describes its collaboration with Grace as smooth from start to finish.

The team particularly values Grace’s responsiveness and willingness to assist, with questions answered promptly and ongoing support available when needed. This has helped make the management of archived records simpler while providing confidence that important information remains secure and accessible.