Since implementing Grace’s services, Gordon & Barry Lawyers has improved both its physical working environment and the efficiency of its records management processes.

Key outcomes include:

• An entire office/meeting room has been reclaimed after previously being occupied by old files and client documents.
• Reduced space being consumed by records in compactus shelving.
• Faster and simpler retrieval of offsite records.
• A straightforward process that staff across the firm can follow.
• Secure destruction of confidential records with certification.
• Improved communication and problem-solving when issues arise.
• Greater efficiency when accessing files that have been moved offsite.

The solution has allowed the firm to securely manage confidential information without sacrificing valuable office space or creating unnecessary complexity for staff.

Gordon & Barry Lawyers particularly values the consistency of its interactions with Grace, from customer service and communication through to drivers and collection officers.

Cynthia also highlights Grace’s approach to problem-solving. If an issue or mix-up occurs, the team works quickly to resolve it, communicates clearly and ensures a solution is found.