Coomera State Special School: Streamlining secure records storage with Grace

The background

Coomera State Special School, located on Queensland’s Gold Coast, provides high-quality education and support for students with complex learning needs. As a government institution, the school manages sensitive records and administrative documents that require careful storage, confidentiality, and accessibility.

The school’s administrative team faced increasing challenges with physical file storage. HR files and other sensitive documents were stored in a limited secure room, creating space constraints and manual handling difficulties. As a government department, maintaining strict security and confidentiality standards was critical, but so too was managing costs effectively.

Grace was engaged to provide a secure and cost-effective Archiving and Storage Solution, tailored to the school’s requirements.

Key aspects of the solution included:

  • Secure offsite archiving of HR and administrative files
  • Streamlined collection and storage of boxed materials
  • Integration with Grace’s online client portal for easy file requests and tracking
  • Clear, consistent communication and onsite coordination during setup

The project was completed onsite at the school, with Grace managing all logistics and ensuring minimal disruption to staff.

Since implementation, Coomera State Special School has achieved:

  • Faster access to records: Staff can now log into the Grace portal, request a file, and have it delivered the next day.
  • Improved space efficiency: The HR room has been cleared of awkwardly stacked boxes, providing a safer, more organised environment.
  • Enhanced security and compliance: All records are now stored securely and managed under Grace’s strict confidentiality protocols.
  • Positive user experience: Communication with the Grace team was “effective and prompt, nothing seemed to be a hassle.”

“Grace were very well priced and prompt with their quotes for all our storage needs. Communication was effective and prompt – nothing seemed to be a hassle! The speed in which I can log onto the website, request a file and have it in my hand the next day is fantastic.”

– Joanne Haygarth, Administration Officer, Coomera State Special School

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