Build control and visibility over your information.
Reduce risk and manage information more intelligently.
Enable confident digital and AI-driven information use.
Build control and visibility over your information.
Reduce risk and manage information more intelligently.
Enable confident digital and AI-driven information use.
Build control and visibility over your information.
Reduce risk and manage information more intelligently.
Enable confident digital and AI-driven information use.
Australia Post is the Australian government-owned corporation that provides postal and parcel delivery services within Australia and internationally. As a Government Business Enterprise, it operates commercially but is responsible for a range of services including letter and parcel delivery, Post Office retail outlets, banking services (Bank@Post), and passport and travel services. It holds the exclusive right to carry letters in Australia and has a duty to provide services to all Australians, operating as a vital community hub.
As one of Australia’s most recognised and community-connected organisations, Australia Post manages enormous volumes of inbound correspondence daily – across multiple business units including Corporate Services, Retail, Accounts Payable and Injury Management.
With the launch of their Post26 Strategic Initiative, the business was focused on streamlining workflows, reducing cost, and delivering better experiences for customers and staff alike. Achieving those goals required a scalable and secure information management partner – one with the proven capability to handle complex mailroom functions with the speed and precision a national operation demands.
Grace was selected to deliver a fully outsourced Digital Mailroom Solution, leveraging our expertise in Intelligent Document Processing and secure, offsite operations across all states.
Key components of the solution include:
What set Grace apart was our extensive experience supporting government and enterprise clients, our investment in automation, and a professional services team that’s focused on outcomes, not just outputs. The results
Since implementation, Australia Post has seen a measurable uplift in:
With workflows that are now faster, less manual, and more transparent, the Grace Solution has enabled digital ways of working that align with Australia Post’s transformation agenda.
“Definitely reach out to Grace Information Management if you’re seeking a trusted and proven information management partner who can deliver better outcomes for staff and clients.”
– David Redfern, Strategic Procurement Manager, Australia Post
“Grace were excellent to work with. They made the process simple, clearly identified our records, andexplained every option so we could make the best decision....
“Everything was right from day one. The professionalism and kindness of the staff have been exceptional, they cater to our every need. The delivery service...
“Grace were very well priced and prompt with their quotes for all our storage needs. Communication was effective and prompt – nothing seemed to be...
“We looked at a few storage solutions and decided that Grace would be the right fit for us. Alex has been great to work with...
“Grace has local services available in our area, and we felt confident with their security and storage options. The team is always helpful, friendly, and...
“Fantastic reviews lead us to Grace, but the amazing team, ease of communication, and the speed in which all of our questions, deliveries, and pick-ups...
“Grace has been very beneficial – it has assisted us in changing our way of working. We recently received high-level praise for this project and...
“We’ve made life a lot easier for ourselves.”
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“Our trial period with Grace has been a huge success… I can’t speak highly enough of how valued you feel when dealing with Grace.” –...
“Grace is a highly efficient service that provides sustainable solutions for all of your health information management needs. They are incredibly helpful and consistently provide...
“The decision to consider a Grace solution was driven by our efficiency goals and digital transformation plans. Witnessing their operations firsthand gave us complete confidence...
“Grace’s support enabled a successful physical and digital transformation of our records, streamlining sentencing, digitisation, and access protocols. This transformation has proven to be a...