“Our trial period with Grace has been a huge success… I can’t speak highly enough of how valued you feel when dealing with Grace.”
– Nando Colebella, National Records Leader, King & Wood Mallesons
- All Case Studies, Legal
How Grace raised the bar on legal records management at King & Wood Mallesons
The background
As a top-tier international law firm with over 3,700 lawyers across 26 global offices, King & Wood Mallesons (KWM) is trusted by industry-makers, nation-builders, and market-disrupters to deliver strategic legal advice. With a proud 200+ year legacy and a strong presence in Australia, information security and operational efficiency are central to how they serve clients.
The challenge
KWM was growing increasingly dissatisfied with their incumbent offsite storage provider due to:
- Poor account management
- Slow customer service
- Data integrity concerns
- A lack of responsiveness and real-time visibility.
This prompted their national records team to re-evaluate their offsite storage partner and seek a provider that aligned more closely with their expectations for security, service, and support.
The solution
After a thorough due diligence process, KWM chose to partner with Grace for a trial period – one that would soon expand into a broader national agreement.
The solution included:
- Secure storage of physical records
- Responsive retrieval and destruction services
- Centralised account management
- Access to Grace AnalytiX, our AI driven dashboards, interactive reports, and collaborative tools, delivering real-time insights into record usage and costs.
The results
The impact was immediate and substantial:
- Improved visibility and control: AnalytiX gave the records team real-time access to usage trends and spend breakdowns, transforming their ability to report to stakeholders.
- Faster retrievals: Key local contacts in each state dramatically reduced turnaround times.
- Exceptional service: Every Grace team member from account managers, drivers, ops, and customer service – delivered an outstanding client experience.
- Smoother billing and planning: Clearer invoicing and easier access to archival trends have helped KWM optimise their record lifecycle strategy.
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